The Matlack Promise
We are committed to delivering your floral arrangement on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations.
Local hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.
For green and blooming plants, similar plants may be substituted of equal or greater value.
Substitutions within a basket may be made with items of greater or equal value if necessary, to guarantee freshness and timely delivery.
If you have any other questions, please Contact Us.
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