Return Policy

Effective Date: 3-13-2024

Flowers Online is located at:

Return Policy

At FlowersOnline.com, we strive to provide our customers with the freshest floral arrangements and highest quality gift baskets. Your satisfaction is our top priority. While we do not typically offer returns for our perishable products, we understand that there may be circumstances where you are not completely satisfied with your purchase. In such cases, we handle returns on a case-by-case basis, offering discounts, refunds, or replacement products as appropriate.

Damaged or Defective Items

In the unlikely event that your floral arrangement or gift basket arrives damaged or defective, please contact us immediately upon receipt. We may request that you provide photographic evidence of the damage or defect to help us assess the situation. Once verified, we will work with you to offer a suitable resolution, which may include:

• Providing a full or partial refund for the damaged or defective item.
• Offering a discount on your next purchase.
• Sending a replacement product at no additional cost.

Quality Concerns

If you are unsatisfied with the quality of your floral arrangement or gift basket, please reach out to us within 24 hours of delivery. We may ask for details regarding the issue you encountered. Depending on the circumstances, we may offer one of the following solutions:

• A partial refund or discount on your purchase.
• A replacement product of equal or greater value.

Cancellation Policy

Since we work with fresh flowers and perishable items, cancellations must be made at least 48 hours before the scheduled delivery date. Orders canceled within this timeframe may be eligible for a full refund. However, cancellations made less than 48 hours before the delivery date may incur a cancellation fee, depending on the status of the order and the products involved.

Contact Us

If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team. You can reach us via email at hello@flowersonline.com. We’re here to help and ensure that you have a positive shopping experience with FlowersOnline.com.