Flowers Online FAQs

Can I customize my order and describe what I would like my order to be?

Definitely! We help our customers get the best value. Just leave us notes in the special instructions at checkout and we will do our best to get your recipient exactly what you want! 


Can the recipient expect the exact same arrangement shown in the pictures?

We will always do our best to use the flowers shown in the picture on the website. However, due to the nature of a perishable product, the colors of the flowers may differ, or if an individual flower is not available, we reserve the right to substitute it without sacrificing the look and/or value of the arrangement.


What is your substitution policy?

Fresh Flowers
We are committed to delivering your floral arrangement on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations.

Local hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

For green and blooming plants, similar plants may be substituted of equal or greater value.

Gourmet Baskets
Substitutions within a basket may be made with items of greater or equal value if necessary, to guarantee freshness and timely delivery.


Will I get a confirmation of my order?

Yes, you will receive an email confirmation of your order after your order is submitted.


How do you select the florist to best fill my order outside of your delivery area?

As a member of several industry-leading wire services, we select the fulfilling florist based mostly on our previous experiences and relationships with local florists we have established over the years. 


Still have questions?

If you don’t see your FAQ, or have specific questions about your orders, Flowers Online can help. Just send us an email:

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