Customer Service Center

Ordering | Security & Privacy | Contact Us | Delivery Information
International Order | Payment | Frequently Asked Questions

HOW TO ORDER

Click on the Express Order link in the Featured Products section if you are looking for the quickest way to order. The most ordered items, and price points, are listed immediately for your selection; pick a product and price and you are on your way! Other selection options are listed to take you where you want to go. After choosing your selection you will pick your occasion; then, on to popular Add-Ons, the Enclosure Card message and Special Instructions. Special Instructions is where you give your florist important information. Here is where information such as the time of the viewing for a funeral service is placed or helpful delivery instructions. Also, you may want to custom tailor your order for coloration or style. Your comments such as "use pinks and mauves, for a new baby girl" helps your professional designer get close to the look and feel of your gift. Our methodology of ordering has given us the highest marks for customer satisfaction.

After completing these areas, you'll fill in Recipient Information, any payment information, and date of delivery. You can edit your Enclosure Card Message and Special Instructions here, also. You'll also be able to utilize all the benefits by creating your own 'my account'. You can now send your order! You will receive an email confirmation of your order.

HOW TO SEND SAME ORDER TO A NEW RECIPIENT

Save Time! - You can send copies of an order to a new recipient. You can order the same item to multiple recipients quickly and easily. You'll receive your Order Receipt after your first order is completed; at the top of this receipt you'll see "Send same order to a new recipient." Clicking here will place you at the spot to fill in a new Recipient for an identical order that you just placed. Fill in the new Recipient information, click the "Submit Order" button, and your next order is processed! Repeat this for as many different recipients as needed!


OUR GUARANTEE

Our Guarantee: 100% Customer Satisfaction

All of us at Flowers Online simply, and completely, guarantee your 100% satisfaction! It's no secret that when flowers are cut away from Mother Nature there are varying times of long-lastingness. Avoid extreme temperatures, utilize any floral nutrient solution provided, and maintain sufficient water levels to enhance the length of your enjoyment.

If you are not completely satisfied with your floral order, please let us know immediately at Customer Service


SECURITY & PRIVACY

Security:
Flowers Online is committed to protecting your information. All connections to our site are implemented under Secure Sockets Layer(SSL)encryption technology that meet or exceed PCI industry standards. Data at rest is also encrypted. For detailed information, see Privacy.

Privacy:
Our policy is quite simple; all information we gather is never used outside of Flowers Online. We do use "cookies" to identify that you are a previous customer and to provide helpful features to you. A "cookie" is a small file stored on your computer by a web site, which identifies you with a numeric ID and stores certain information about your activity on the site. Most browsers will automatically accept these cookies and allow you to disable the feature; however, do not disable this feature. You may experience difficulties and our site may not function properly for you. For detailed information, see Privacy.


CONTACT US

We welcome your comments, questions and suggestions on how we can better serve your online purchasing needs.

Your 100% satisfaction is guaranteed! If you are not completely satisfied with your floral purchase, please let us know immediately using our Order Inquiry Form.

Phone:
1-800-222-8188

Customer Service Hours:
Monday-Friday 9:00 am - 5:30 pm and Saturday 9:00 am - 5:00 pm

ADDRESS:
Flowers Online, Inc.
P.O. Box 904
Montchanin, Delaware 19710-0904

PAYMENT

Currency: US dollars

Credit Card: You can pay by these major credit cards:

  • VISA
  • MasterCard
  • American Express
  • Discover
  • Diners Club

    For those who have created an account profile on the Flowers Online web site, there are three payment options: PayPal and credit card. Corporate customers may also use their corporate account with additional options.

    Frequently Asked Questions about controlling payment method options with your user profile

    By selecting the PayPal option, your Order Summary will display a link to PayPal.com. When you click the link you will leave the flowersonline.com web site enter the Paypal.com web site to make payment. When finished, you automatically return to flowersonline.com.

    By selecting the Credit Card option, your Order Summary will display the last 4 digits of the Credit Card number stored in your Profile. At the Order Summary if you desire to use another credit card for this purchase, you may simply replace the other credit card information with the new credit card number and expiration date. Remember that the credit card that is stored in your profile is the one that will be displayed on your Order Summary. You may go to your Profile and change the credit card information at any time.

    Allow Alternative Payment Method?
    Some customers want to be able to choose their payment method on each order, deciding whether "to get the Miles" with their credit card or have a bill sent to them. If you want to be able to choose your payment method on the fly, update your user profile to allow "Alternative Payment." By default this option is turned off. Checking "YES" on this option will present multiple payment options on your Order Summary Screen; you can then select which payment method you'd like for this transaction. If you only want to be presented with the one option, then "click" the "NO" button. On the Order Summary page you will then be presented with that one option you selected.

    How can I customize my Order Screen?
    Your company's corporate account may require you to provide additional information for your purchasing department. If you have given this required "cost code" information to our sales team on your phone orders, this is where you will enter it. You may define the name of the field to reflect your type of data; for example, some companies call it a "Cost Code"or "Department", or "P.O. number." Enter this name in the first field. The next field contains the default value (if any) that you want to appear in the Order Summary. Put in the code that is used the most often for your purchases, or put in some characters that you will "add to" at order time. You may always edit this field at Order Summary. You can also indicate whether this field is required.

    TAXES: There will be NO SALES TAX on your orders.

    SERVICE CHARGES: Flowers Online has one of the lowest service charges in the industry; our $9.95 service charge includes delivery.


    FREQUENTLY ASKED QUESTIONS

    How do you select the florist to best fill my order outside of your delivery area?
    We are a member of FTD which is one of the major florist networks. Flowers Online best selects the fulfilling florist based upon capability and proximity. Capability means being able to fill the order to value at the appropriate price point and ensure timely delivery. Capability also includes that particular florist's specialties or product selections. For example, if plants are desired, a florist with a greenhouse may ensure a better plant gift. Selections are made from our nationwide database of affiliated florists, numbering around 12,000, which is updated monthly. At Flowers Online if a florist has historically shown excellent performance, they are preferentially placed for selection. Over the years we have accumulated this data and the major floral affiliations, such as FTD, assist us in continuing to refine our selections. The reverse is also true; we "flag" poor performers to ensure the utmost in customer satisfaction. Beyond ranking them, we attach ongoing notes about their problem resolution, uniqueness of product, or any information that might help us. In just a few keystrokes we are able to select the most appropriate florist for that order. Proximity means that, if the time between ordering and delivery is extremely short, we can choose the best qualified florist that is the closest to the location to best fill the order.

    Can we have our order sent to our preferred florist?
    YES; as long as your favorite florist is a among the 52,000 member florists in one of the major national affiliations consisting of FTD. [In order to be a member in one of these organizations, a florist must meet certain eligibility requirements.] Simply enter the name of your favorite florist in the Special Instructions.

    Can I customize my order and describe what I would like my order to be?
    YES; we have our customers get the "most for your money". But first, here's a little background on how our entire industry operates. Most all sites show a pretty picture of an arrangement with many different types of flowers. Ordering in the morning and getting exactly what you see for delivery that same afternoon is remote; that's not because florists don't wish to do it, but they just may not have that exact product available. Because over 95% of the country's florists are smaller operations, they just can't carry huge volumes of all the varied types of flowers that might be in that picture. They'll make a great gift with the freshest products they have and best make it according to your wishes. That's why we encourage our customers to add comments in our Special Instructions section to describe coloration and even types of products. Something like "use pinks & mauves, add a red rose, no carnations" directs your designer to make a quality product as close to your desires as possible.

    How does my Personal Profile help me?
    When you enter our site, the information you optionally add to your profile will be automatically placed in the order; this will allow you to minimize keystrokes and complete your order even faster. You will be given the chance to create a personal profile during the order process. More information...

    How do I place an international order?
    Local customs and product availability vary greatly from one country to another; our selections allow our international staff to best place your order. If you wish to place an international order now, close this window to return to the previous order page. From the order page you can click on the "International Order" from the left-side navbar.

    Will I get a confirmation of my order?
    YES; you will receive an email confirmation of your order after your order is submitted.

    What if I am not satisfied with the order that was sent?
    We guarantee your complete satisfaction with our products and services. If for any reason you are dissatisfied, please notify us immediately. We wish you many hours of enjoyment from our flowers, plants and gifts. If you are not completely satisfied with your floral order, please let us know immediately at Customer Service

    Don't see your FAQ?
    If you don't see your FAQ, or have specific questions about your orders, Flowers Online can help. Just send an email message to Customer Service

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